Ural Interiors, Inc.

QUESTIONNAIRE

Date:
Thank you for the opportunity of working with you recently. We are asking you to answer the questions we have listed here. This will prepare us to continue to meet your needs, by improving our future service. Your opinions are valuable to us and your cooperation is sincerely appreciated.

SALES/DESIGN
Yes No	Do we respond to your requests and answer your questions in a timely manner?
Yes No	Are we helpful when it comes to special requests?
Yes No	Do we return your phone calls promptly?
Yes No	Do we follow through and advise you if we are not able to meet your requests or your ship date?
Yes No	Do we have the product knowledge you need?
Yes No	Do we send out your paperwork in a timely manner?

Suggestions for the Sales Department or Design Department

CUSTOMER SERVICE
Yes No	Are we considerate of your needs and requests?
Yes No	Do we respond in a timely manner?
Yes No	Do we let you know your project is important to us and then give all aspects of your project proper attention?
Yes No	Are adjustments and corrections made promptly?

Suggestions for Customer Service

CREDIT
Yes No	Do we handle your account in a manner acceptable to you?

Suggestions for the Credit Department

PURCHASING SERVICES

Yes No	When product is ordered, do we clearly state (verbally and/or written) specifications and delivery requirements?
Yes No	Do we follow through and work with you to ensure your project is on schedule?

Suggestions for Purchasing Services

SPECIFIC COMMENTS

Yes No	Have you been pleased with our services?
Yes No	Have your expectations been met?
Yes No	Would you be comfortable referring us to business associates?

General Comments

REFERALS
Name1:			Name2:
Address:			Address:
Phone#:			Phone#:
E-mail:			E-mail:

Name:
Company Name:
Phone#:
E-mail:

Again, our sincere thanks for your business and also for taking the time to complete this form.
Ural Interiors, Inc.